Please Note: We do not make you sign a contract but once you have booked with us it is your obligation to read over the Policy. Once you're fully booked in you will have agreed to all policies, terms and condition and must adhere to them unless otherwise arranged prior. Must be in writing only. 

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-Deposit will be returned the same day after pick up and / or drop off. It will be given back in the same form paid once everything has been checked over
 

-All glassware if broken and / or missing will be subject to a $2 fee each
 

-We do sanitize all rental equipment including glassware. All glassware has been sanitized, and polished ready for use day of event.
 

-All items should be returned in the same manor received except

*Candy Machine, Cotton Candy, and bubble machine do not have to be cleaned as there is a certain way.

 

*The Hurricane Vases, tealights, and ANY glass vase / jars do not have to be cleaned as we have a certain way of cleaning them to prevent breakage. 

 

*Any signs, mirrors and or frames can come back as is and do not have to be cleaned or removed vinyl / stickers as we will do

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-If glassware are not cleaned from liquor and / or you cannot clean after event we do charge a $50 cleaning fee. 

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-Damage to any of our Travel Equipment are subject to a fee. 

 

-Damage and / or missing items will be subject to a fee and or loss of damage deposit. 

-Replacements for Carry totes are subject to a $25 fee. If totes are dirty inside and / or food / liquor left behind we do charge a $50 cleaning fee.

 

-We do require your deposit to be paid in full in order to secure your booking. Your Cost will be due in full the day of pick up and / or drop off. Deposits payments must be made by e-transfer. The final cost may be paid by e-transfer or cash. No other forms of payment at this time. All taxes are included in the price. 

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-We do request 2 weeks in advance for any cancelation for 50% of your deposit back unless other wise arranged. Under 2 weeks cancelation, unless other wise arranged no refund on your deposit.

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-Any fees imposed by a venue on Roses Custom Decor are to be paid in full by the client and are the client's sole responsibility.

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-The client would agrees to use all Roses Custom Decor (all event rentals) in a safe and responsible manner in which all applicable laws and regulations are complied with. It is also the client’s responsibility to obtain any necessary permits, if required, before the setup date.

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-Roses Custom Decor is not responsible for injury and / or death in any event with use of our rental decor.

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-Under no circumstances will Roses Custom Decor or owner be liable and/ or responsible for any indirect, special,  punitive damages (including loss profits) that our out of our control and / or caused by other third party. Roses Custom Decor is not responsible for any emotional distress that is out of our control and or caused by other third party. We always try our fix any errors (rarely happens but sometimes they do) sometimes they're out of our control. You will be notified if any.

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Changes, and / or Cancelations 

Your satisfaction is of the utmost importance to us. The day you book your order the items are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. Because of this, we do have certain policies regarding changes to your order. We must receive your request 14 days prior to your event. Any reductions or cancellations made within 14 days will be subject to a cancellation fee.  Any increases in your numbers must be made prior to your pick-up or delivery, and are subject to item availability. These items will be billed separately. You may make changes by phone, email, or in person. This policy helps us to ensure that your order is packed as accurately as possible. 

 

Late Fees-

As there are many deliveries & pick ups in a day it is not always possible to give exact pick up times. Thus we understand weather, construction and life can get in the way of pick up times. Prior to booking we're extremely flexible with times and ask ahead so we can plan our deliveries and pick ups accordingly that day. Please let us know in advance if you're running behind and / or need to change time. We will try our best to work around your time but again we can't guarantee we don't have other rentals to drop off. If this is the case we allow up to 1.5hr window. If that window is not met you will be subject to a late fee (min $50 per hr later) and it will be taken out of your deposit. If you are past that window we may hold your deposit and / or cancel your booking. If we require the items for another order, we will make arrangements to pick the items up, at the cost of a one-way pick-up fee and min $50 per hr late fee taken from the deposit on file. 

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Unused Equipment-
Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.

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Disclaimer

The client hereby freely, voluntarily and without duress releases Roses Custom Decor from any liability or claim that the customer may have against Roses Custom Decor with respect to, any loss, expenses, penalties, damages, costs or personal injuries, illness including death suffered by the customer, their guests or anyone else by reason of transportation, handling, operation or use of rental equipment. The client understands and acknowledges that this release discharges Roses Custom Decor from any and all liability or claim that the customer may have against Roses Custom Decor.